RealTime Data Software Support Services

In Banta’s commitment to provide Customer with the ability to select only the support it needs, Banta offers two options for this Support Agreement. Both a Basic Support Program and a Premium Support Program are available. Please contact your Banta Systems sales representative for more information.

Basic Support Program

This is the basic support program which most customers will use.

• Banta will provide updates, upgrades and new releases to the modules of RealTime Data which the customer has purchased.
• Email and phone support will be available during Banta's normal business hours of 6:00 AM to 4:00 PM Pacific Time.
• Web based training is available for customers to access.

Premium Support Program

If a customer requires more in depth complex support, a Premium Support Program is available. This includes all items from the basic support program above. In addition, customer will have access to a Senior Technical Support Manager for seven days a week.