THE SOLUTION
Small or young companies typically start off with accounting systems such as Quickbooks which provide the ability to get off the ground quickly and cheaply.

As the company grows, the amount of paperwork and coordination becomes overwhelming. It is, literally, a juggling act to track what your customers are requesting, where your technicians are, and what work needs to be scheduled. This is the primary reason why most companies have limited growth potential.

RealTime Data provides the additional functionality needed to effectively manage this activity. It is designed to enable the small or medium sized company to efficiently grow to the next level without significantly rebuilding their management and accounting systems.

RealTime Data is an optimum solution for industries such as these:

• Dispatching Services
• Facilities Management
• General Construction
• Preventative Maintenance
• Service

KNOWLEDGE
RealTime Data provides advanced and complex data to you in an efficient and easy way. Whether it is information about a work order, a detailed report on customer history, or a trend on how much work is being generated, RealTime Data provides advanced information management and reporting capability.

RealTime Data allows you, as the company owner, to make informed decisions on changes relating to your company’s policy and direction.

How will you know the amount of warranty work being generated by a particular technician and organization? What data is required to determine when to staff up or reduce your workforce? How will you quickly pull up historical work detail when evaluating a recall or warranty? All this information is critical to ensure the success of your growing company.

WEB BASED ACCESS
Many service management systems are available as client applications that require installation on a desktop within your company’s internal network. External access may require complicated VPN setup and, potentially, special software installation. RealTime Data is completely web based and can be setup as a secure public website to provide any information anywhere at any time. There are no special client requirements except for a Web Browser. You can manage your data anywhere in the world.

• You can logon and see real time reports on the status and description of ongoing work, keeping your finger on the pulse of the company at all times.
• Technicians can access work order schedule and provide work order feedback.
• Dispatch staff can continue to manage service calls even if they are offsite.

EASE OF WORKFLOW
RealTime Data was designed and developed in direct response to real business needs and processes.

The user interface and workflow is designed to be easy to use, yet provide a high level of detail. It will support the complex operations executed by Facilities, Service, Maintenance, Light Construction Companies.

The operation and flow of the application is laid out in such a way so that you can quickly get up and running without extensive configuration and setup. The interface remains flexible enough so that you can manage the exact information you need to at any given point.

SCALABILITY AND RELIABILITY
RealTime Data is built on industry standard systems to support a high level of usage and reliability. The application uses Microsoft SQL Server as a back-end database. Macromedia Cold Fusion MX technology is used for the middle-layer application level. These two technologies work hand-in-hand to provide an environment that can scale to multiple servers and support hundreds or even thousands of users.

When designed correctly, your architecture can be as small and economical or as large and resilient as you wish.

MODULE ORIENTATED
RealTime Data software is arranged into a series of modules so that you can choose and select only the functionality that is important to you. The modules are designed to be integrated so that there is no duplication of work and workflow becomes just an action of moving from one module to another.